Returns & Exchanges

At Wilders, we take pride in the quality of our gourmet food products and want you to be completely satisfied with your order. Due to the perishable nature of our items, we offer a specialized resolution process for any goods that do not meet our high standards.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please immediately inspect your package for any signs of damage or temperature compromise to ensure the products are in perfect condition.

• 2.
  Contact Support

  If there is an issue with your order, email our support team within 24 hours of delivery with your order number and clear photos of the items in question.

• 3.
  Review Process

  Our quality assurance team will review your claim within 2 business days to determine if a replacement, store credit, or refund is the appropriate solution.

• 4.
  Resolution Delivery

  Once approved, we will immediately process your replacement shipment or issue a refund to your original payment method, ensuring your satisfaction is guaranteed.