Frequently Asked Questions

Everything you need to know about our farm-to-table delivery process.

How do you ensure the freshness of my food during transit?

We use specialized insulated packaging and dry ice or gel packs to maintain a consistent cold chain from our warehouse to your doorstep, ensuring your items arrive at the perfect temperature.

Where do you source your products from?

At Wilders, we partner exclusively with local farmers and sustainable producers who adhere to high quality and ethical standards. All our meats are hormone-free and pasture-raised.

What is your shipping policy for perishable items?

We offer expedited shipping across the country. Orders placed before 2 PM EST are typically processed the same day, and we avoid shipping over weekends to prevent delays in transit.

Can I return a food item if I change my mind?

Due to the perishable nature of our products, we cannot accept returns. However, if there is an issue with the quality or condition of your order, please contact our support team within 24 hours for a full refund or replacement.

Do you offer subscription boxes?

Yes! You can sign up for a 'Wilders Choice' subscription to receive your favorite staples on a weekly or monthly basis and save 10% on every order.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout experience.